How we handle your stuff.

Last updated: May 12, 2026

Mailroom exists to help you send physical postcards to people you love. To do that, we need a few pieces of information about you and about the people you're writing to. This page explains exactly what we collect, why, and what we do with it. No tricks, no fine print.

What we collect from you

• Your account info. Your name, email address, and (if you choose) your phone number. Used to log you in, send you receipts, and contact you about your account.
• Your photos and notes. The images and text you send on postcards. Stored only as long as we need to print and mail the card. We don't train on your photos, we don't scan them for content, and we don't share them with anyone.
• Payment information. Processed by our payment provider (Stripe). We never see or store your card number directly.
• Usage data. Basic analytics about how the app is used so we can fix bugs and improve the experience. Aggregated and anonymized.

What we collect about your friends

When you send a postcard, we need a mailing address. Your friend can share their address with you privately through Mailroom (you never see it, only we do) or you can enter an address yourself if you already know it.

If your friend shares their address through Mailroom, we use it only to mail their postcards. We don't sell it, we don't share it with you, and we delete it if they ask us to.

What we never do

• We don't sell your data. Ever.
• We don't share your photos, notes, or messages with third parties (except the printing partner who actually prints the card, who is contractually bound to delete after fulfillment).
• We don't track you across other apps or websites.
• We don't read your camera roll. You pick the photos you want to send.

Who we share with

We share the minimum information necessary with three categories of partners:

• Our printing and fulfillment vendor, who needs the photo, message, and mailing address to physically produce and mail your card.
• Stripe, who processes payments.
• Apple App Store, who handles app distribution and (if applicable) in-app purchases.

Your rights

You can request a copy of your data, ask us to delete your account and everything associated with it, or correct anything we have wrong. Email hello@mailroomclub.io and we'll handle it within 30 days.

Cookies and tracking

The Mailroom website uses minimal cookies, primarily for the session and for understanding aggregate site traffic. We don't use advertising trackers. The Mailroom app uses standard Apple analytics frameworks (which respect your iOS privacy settings).

Changes to this policy

If we make material changes to how we handle data, we'll email you before the changes take effect. We won't surprise you.

Contact

Questions, concerns, or requests? Write to hello@mailroomclub.io. We read everything.