The terms.

Last updated: May 12, 2026

The short version: use Mailroom to send real postcards to real people. Don't use it to harass, scam, or spam. Be a decent person. The rest of this is the legal version.

Who we are

Mailroom is operated by Mailroom Club, Inc., a Delaware corporation. When this document says "we," "us," or "Mailroom," it means Mailroom Club, Inc. When it says "you," it means you, the person using the service.

Using the service

You agree to use Mailroom only for its intended purpose: sending physical postcards to recipients who would reasonably welcome them. You may not use Mailroom to:

Harass, threaten, defame, or otherwise harm any person.
Send spam, bulk unsolicited mail, or commercial promotions to strangers.
Mail anything illegal, sexually explicit, obscene, or designed to deceive (impersonation, fraud, etc.).
Mail content that infringes someone else's intellectual property rights.
Reverse-engineer, scrape, or attempt to disrupt the service.

We reserve the right to reject any postcard that violates these terms, and to suspend or terminate accounts that do.

Your content

You retain all rights to the photos and text you submit. By using Mailroom, you grant us a limited license to print, mail, and (briefly) store your content for the sole purpose of fulfilling your order. We don't use your content for anything else.

You represent that you have the right to send the photos and text you submit. If you're sending a photo of someone else, you should have a reasonable basis to believe they're okay with it ending up in someone's mailbox.

Payment and credits

Mailroom postcards are sold in packs. Credits never expire. Refunds for unused credits are available within 30 days of purchase, minus any cards already mailed.

The first 3 free cards offered to new accounts are a promotional gift. They have no cash value and cannot be transferred or refunded.

Delivery

We mail your postcard within two business days of submission. Delivery times after that are handled by the USPS and are typically 3 to 5 business days within the continental United States. We are not responsible for delays, damage, or loss caused by the postal service, but if a card comes back as undeliverable we'll credit you for another send.

Account termination

You can delete your account anytime through the app or by emailing us. We can suspend or terminate accounts that violate these terms. Either way, your account data is deleted within 30 days of termination, except where we're required by law to retain it.

Disclaimers

Mailroom is provided as is. We do our best, but we don't guarantee uninterrupted service or that every postcard will arrive in perfect condition. To the extent permitted by law, we disclaim implied warranties.

Limitation of liability

Our total liability to you for any claim arising out of your use of Mailroom is limited to the amount you've paid us in the 12 months before the claim, or $100, whichever is greater.

Changes to these terms

We may update these terms occasionally. If we make material changes, we'll email you before the changes take effect.

Governing law

These terms are governed by the laws of the State of Delaware. Any disputes will be resolved in the state or federal courts of Delaware.

Contact

Questions? Write to hello@mailroomclub.io.